2nd Level IT Service Technician | 2nd Level IT Servicetechniker (m/w/d)

Job Summary

This role as a 2nd Level IT Service Technician, based in Berlin or Munich, involves acting as a crucial interface between end-users and complex IT infrastructures. Day-to-day responsibilities include administering customer IT infrastructure, resolving technical problems, and ensuring comprehensive documentation of solutions. You will provide on-site support for users regarding hardware and software issues, manage computers, printers, mobile devices, and networks, and implement IT standards. The ideal candidate possesses an IT qualification (e.g., IT Specialist for System Integration) or equivalent, coupled with practical experience in 1st and 2nd Level Support. Proficiency in Microsoft Operating Systems, Office 365, SCCM, Active Directory, and network technology is essential. This position offers a secure, long-term opportunity with above-standard pay, making it an attractive environment for technical talent looking to advance their career and market value.