1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

This role is ideal for an IT professional acting as a bridge between users and technology, providing essential 1st Level IT support in Berlin or Munich. The Service Technician will be responsible for translating complex technical issues into understandable language, troubleshooting and resolving IT problems, and documenting solutions within a ticketing system. Key day-to-day tasks include on-site user support for hardware and software issues, installing programs via software distribution, and assisting with various IT projects involving computers, printers, mobile devices, and networks. The position requires a formal IT qualification, experience in IT support, and proficiency with Windows, Active Directory, and Office 365. This opportunity offers a secure job in the IT sector with above-standard pay and long-term assignments through temporary employment, making it an attractive step for technical talent seeking career growth.