Specialist Contact Center Technology and Reporting | Referent Contact-Center Technologien & Reporting - Frankfurt - ANÜ

Job Summary

This role involves ensuring the smooth operation of customer service within the sales department by acting as the primary interface with service providers for the operation and administration of all Contact Center systems. The specialist will be responsible for conducting independent market analyses of new technologies, specifically evaluating the deployment of AI and bot solutions to optimize customer contact processes. A key part of the job is analyzing existing systems to identify opportunities for process automation and digitalization. Furthermore, the role supports the development of databases essential for quality assurance and sales reporting. This position requires a background in technology or business, strong knowledge of telecommunication and Contact Center technologies, and proven experience in project work, making it ideal for a professional looking to drive technological efficiency in customer service.