Project Management and Administration Specialist for Document Management System (DMS) Implementation | Support-Tickets

Job Summary

This role involves serving as a Project Lead and Administrator for the city-wide implementation and operation of the 'enaio' Document Management System (DMS). Day-to-day responsibilities include finalizing the DMS rollout according to plan and budget, specifically focusing on the digital mailroom solution, documenting progress for senior management, and conducting user training and video tutorial updates. Post-implementation, the specialist will handle the regular operation and support of 'enaio', serving as the primary contact for user inquiries and technical issues, coordinating support tickets with external partners (Optimal Systems and KommunalBIT AöR), and managing system updates. A key focus is the continuous development of the DMS, including system adjustments and integrating specialized applications. Candidates must possess relevant higher education or civil service qualification, strong IT understanding, process analysis skills, and experience in project management, ideally within a municipal administration context.