IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This role is ideal for a customer-focused IT professional seeking a stable, long-term position within a dynamic team at FERCHAU Rosenheim. The IT Support Specialist serves as the primary point of contact for customers, providing personalized, solution-oriented support for technical inquiries related to software and IT solutions, including installations, updates, and error messages. Key responsibilities include structured troubleshooting, meticulous documentation of all requests and solutions within a ticketing system, and close collaboration with specialized departments to ensure efficient resolution. Candidates must possess several years of experience in IT support or helpdesk functions, proficiency with Windows operating systems and common Office applications, and excellent communication skills to clearly convey technical information. This position emphasizes building long-term knowledge and contributing actively to team development and knowledge base creation.