Head of Service Desk Control Center and Security Operations Center (SOC) Development | Informatiker/in (Hochschule)

Job Summary

This critical leadership role involves heading the Service Desk Control Center team, managing 24/7 shift operations, and ensuring the operational stability and ICT security of Vienna Digital's infrastructure. The incumbent will be instrumental in building and developing a new Security Operation Center (SOC), serving as the First Line of Defense against cyberattacks. Day-to-day tasks include personnel, technical, and organizational leadership, coordinating major incidents, and acting as a liaison between the Control Center and various specialized teams (WienCERT, Front/Back Office). This position requires a strong background in IT Security, understanding of SOC operations, and proven leadership skills, making it ideal for a professional passionate about protecting critical digital infrastructure and ensuring service stability for citizens.