Technical Product Support Specialist (Thermal Process Systems) | Mitarbeiter (m/w/d) Technischer Support im Innendienst, Bereich Produktsupport Thermoprozessanlagen

Job Summary

This role involves providing essential technical product support for advanced thermal process systems and machinery used in industrial laundry facilities worldwide. The specialist will assume product responsibility for these systems, including integrated RFID technology, requiring deep expertise in analyzing and resolving complex technical inquiries and customer complaints. Key responsibilities include collaborating closely with R&D, Sales, and Service teams, supporting system commissioning and service deployments, and documenting technical specifications. Candidates should possess a technical qualification (e.g., Certified Technician in Mechatronics or Electrical Engineering) and proven professional experience in technical support or application engineering, ideally within the thermal process plant sector. Knowledge of industrial control technology and RFID systems is highly valued. This position offers the opportunity to join a growing, family-owned global market leader, providing a challenging international environment and strong focus on personal development.