IT Service Management Specialist ISO 20000 - Remote | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This role is ideal for an IT professional focused on Service Management, offering the chance to support prominent German industrial clients in the automotive, chemical, and plastics sectors. Day-to-day responsibilities include managing user accounts and permissions within Active Directory, documenting IT processes for the knowledge base, and actively participating in new system implementation projects. A core function involves providing 1st and 2nd level IT support, classifying, and resolving incidents reported through ticketing systems. Candidates must have completed training as an IT Specialist for System Integration or possess an equivalent qualification, alongside strong service orientation and communication skills. Proficiency in administering Microsoft products (Windows 10/11, Office 365, Active Directory) is essential. This position offers a permanent contract, flexible working hours, 30 days of vacation, and significant remote work opportunities (Homeoffice), providing an attractive package for career growth.