Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

This Service Desk Agent role in Wolfsburg is essential for providing IT support, focusing on Managed Services for an automotive and commercial vehicle manufacturer. Day-to-day responsibilities involve handling, classifying, and processing Incidents and Service Requests, ensuring accurate qualification, and forwarding them to the appropriate technical units. You will also be responsible for creating detailed technical documentation for all workflows and developing initial solutions utilizing knowledge databases and existing procedures. The position is ideal for individuals with experience as a Service Desk Agent, though motivated career changers are strongly encouraged to apply. Key requirements include initial knowledge in IT fields such as Network, Server/Storage, or End User Computing, strong German language skills, and familiarity with ticketing systems. This is a full-time opportunity offered via temporary staffing with a clear option for permanent takeover, providing excellent long-term career stability and opportunities for further qualification in various IT specializations.