Service Desk Agent | Service Desk Agent (m/w/d)

puro Personaldienstleistung GmbH

Wolfsburg, Niedersachsen, Deutschland
Published Nov 13, 2025
Full-time
Permanent

Job Summary

This Service Desk Agent role in Wolfsburg is essential for providing IT support, focusing on Managed Services for an automotive and commercial vehicle manufacturer. Day-to-day responsibilities involve handling, classifying, and processing Incidents and Service Requests, ensuring accurate qualification, and forwarding them to the appropriate technical units. You will also be responsible for creating detailed technical documentation for all workflows and developing initial solutions utilizing knowledge databases and existing procedures. The position is ideal for individuals with experience as a Service Desk Agent, though motivated career changers are strongly encouraged to apply. Key requirements include initial knowledge in IT fields such as Network, Server/Storage, or End User Computing, strong German language skills, and familiarity with ticketing systems. This is a full-time opportunity offered via temporary staffing with a clear option for permanent takeover, providing excellent long-term career stability and opportunities for further qualification in various IT specializations.

Required Skills

Education

Not specified

Experience

  • Experience as a Service Desk Agent (motivated career changers are also considered)
  • Initial knowledge in Network, Server/Storage, Application Support, or End User Computing
  • Willingness to work in shifts

Languages

German (Fluent)

Additional

  • Location in Wolfsburg, Germany; Must be willing to work under temporary staffing agreement with option for permanent employment; Ability to provide on-site technical service support (if qualified)