IT Service Team Lead and Technician | IT Servicetechniker mit Teamleiterfunktion (m/w/d)

Job Summary

This role in Hamburg is ideal for an IT-savvy and responsible professional looking to shape the future of a market-leading company specializing in IT solutions and service management. The position combines technical expertise with leadership responsibilities, acting as the crucial interface between management and the IT team. Day-to-day tasks include providing comprehensive onsite support for Windows, Mac, network, and telecommunications systems, alongside core team lead functions such as holding team meetings, planning schedules and vacations, and participating in organizational meetings with clients. Key requirements include formal IT training or equivalent qualification, detailed knowledge of current Windows operating systems, and networking proficiency (Layer 1-3). Success in this role demands a structured, ticket-based approach and strong communication skills in both German and English.