IT Service Technician | IT Servicetechniker (m/w/d)

Job Summary

This role as an IT Service Technician in Wismar offers a unique opportunity to combine innovative technology support with international travel, specifically for assignments on cruise ships. The core responsibilities involve providing robust 2nd Level Support for client systems and endpoints, including diagnosing and resolving hardware and software defects, performing component replacements, and installing new notebooks and PCs for users. You will also be responsible for meticulous documentation of all procedures within the ticketing system and advising customers on various IT issues. Successful candidates must possess a completed IT qualification, such as an IT Specialist certification in System Integration or Application Development, coupled with professional experience in 2nd Level troubleshooting. Essential prerequisites include excellent command of both German and English, proficiency with Microsoft operating systems and Office suite, and the mandatory willingness to travel internationally. This position provides a long-term career perspective with intensive onboarding and opportunities for professional development.