IT Support Specialist | Fachinformatiker (m/w/d)

Job Summary

This role is a crucial IT Support Specialist position providing remote and telephone assistance to retail stores across Germany, Austria, Luxembourg, and Switzerland within the hearing acoustics and optics sector. Day-to-day responsibilities include managing the ticketing system—processing, documenting, and prioritizing incoming requests and fault reports. The specialist will perform error analysis, troubleshoot various software products (including in-house developments and measuring/fitting software), and ensure compatibility. A key function involves creating clear instructions and documentation (FAQs, manuals) for end-users, alongside communicating with external service providers. The ideal candidate must have completed vocational IT training and possess basic knowledge of Windows OS and Office products. Enthusiasm for IT and strong customer-oriented communication are essential, as the company prioritizes willingness to learn over extensive prior experience.