Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

This leadership role in Augsburg involves taking overall responsibility for the Managed Services division, directing tailored IT solutions with precision, and ensuring high customer satisfaction. The Head of Managed Services will strategically evolve the service portfolio, manage the operational customer relationships, and handle escalation processes. Key responsibilities include the technical and disciplinary leadership of service teams, ensuring smooth operations and adherence to Service Level Agreements (SLAs), and managing capacity, resources, and budget. The ideal candidate possesses a technical degree or equivalent IT qualification, at least five years of experience in an IT service leadership function, and expertise in IT infrastructure, networking, and cloud technologies. Success requires strong leadership, communication skills, solution-oriented thinking, and a high degree of customer focus and cost awareness.