Head of Managed Services | Leiter Managed Services (m/w/d)

puro Personaldienstleistung GmbH

Augsburg, Bayern, Bayern, Deutschland
Published Nov 13, 2025
Full-time
Permanent

Job Summary

This leadership role in Augsburg involves taking overall responsibility for the Managed Services division, directing tailored IT solutions with precision, and ensuring high customer satisfaction. The Head of Managed Services will strategically evolve the service portfolio, manage the operational customer relationships, and handle escalation processes. Key responsibilities include the technical and disciplinary leadership of service teams, ensuring smooth operations and adherence to Service Level Agreements (SLAs), and managing capacity, resources, and budget. The ideal candidate possesses a technical degree or equivalent IT qualification, at least five years of experience in an IT service leadership function, and expertise in IT infrastructure, networking, and cloud technologies. Success requires strong leadership, communication skills, solution-oriented thinking, and a high degree of customer focus and cost awareness.

Required Skills

Education

Technical degree or comparable qualification with an IT focus

Experience

  • Minimum 5 years in an IT Service Leadership function
  • Professional experience with IT Service processes and ITIL Standards
  • Experience managing operational customer relationships and escalation processes
  • Experience in capacity, resource, and budget planning

Languages

Not specified

Additional

  • Position is initially temporary employment (Arbeitnehmerüberlassung) with the option for permanent takeover (Übernahme).