IT Support Helpdesk Telematics | IT-Support Helpdesk Telematik (m/w/d)
FERCHAU GmbH Niederlassung Darmstadt
Job Summary
This role is for an ambitious IT Support professional specializing in telematics, eager to advance technology and contribute to exciting digitalization and networking projects for leading IT solution providers. Day-to-day responsibilities include providing telephone customer support for VPN routers, card readers, and email integration, configuring new hardware, and integrating various practice software solutions. The position also involves managing and maintaining a ticket system, training users, and performing system updates and version upgrades. This is an excellent opportunity for a career starter to gain practical experience, develop skills as an IT all-rounder, and work with modern hardware in attractive offices, with the added flexibility of mobile working options.
Required Skills
Education
Vocational training as a Digitalization Management Clerk or comparable qualification
Experience
- Professional experience with VPN routers, card readers, and email integration
- Professional experience in configuring new hardware
- Professional experience in integrating various practice software solutions
- Professional experience in managing and maintaining ticket systems
- Professional experience in training and instructing users
- Professional experience in performing system updates and version upgrades
- Basic knowledge of routers, firewalls, and IP configuration
- Knowledge of Windows operating systems, setup, and maintenance
Languages
Additional
- Not specified
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