Customer Service Specialist - Order Processing | Customer Service Specialist - Auftragsabwicklung (m/w/d)

Job Summary

This role seeks a proactive Customer Service Specialist focused on managing the complete order-to-cash cycle. Day-to-day responsibilities include handling customer orders from entry to finalization within the SAP system, specifically utilizing the Sales & Distribution (SD) module. A core function involves managing international customer communication, primarily via email, in both German and English, addressing technical questions, processing orders, and resolving payment issues. The specialist is also responsible for documenting and escalating customer complaints and performing general administrative tasks to ensure smooth daily operations. Success requires a completed commercial apprenticeship or equivalent qualification, proven expertise in SAP, and a highly structured, service-oriented approach, making this an ideal opportunity for professionals seeking a permanent position with international exposure and continuous development.