First and Second-Level Support Specialist | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This role is ideal for an ambitious professional, including career starters, ready to manage the front lines of technical assistance. As a First and Second-Level Support Specialist, you will be responsible for the complete lifecycle of customer incidents, from initial acceptance and validation to resolution and documentation within the ticketing system. You will serve as the key contact for customer inquiries and actively support projects involving data cleansing and error analysis. Key qualifications include vocational training or a degree in IT or a related technical field, coupled with initial practical experience in administration. The position requires fluent German and intermediate English skills. This is an excellent opportunity to advance your career in IT support within a dynamic technological environment, offering an unlimited contract and access to continuous professional development through the FERCHAU Academy.