IT Service Technician, 2nd Level Support | IT Servicetechniker (m/w/d) 2nd Level Support

Job Summary

This role offers an exciting opportunity for an experienced IT Service Technician specializing in 2nd Level Support to join a leading European IT company in Berlin, focusing on comprehensive IT solutions and e-commerce services. Day-to-day responsibilities include delivering crucial remote support to various nationwide branches, actively participating in network and server management, and assisting with VoIP systems. A core function involves efficiently processing incoming support tickets and strengthening internal 2nd Level Support, specifically for Windows Client environments. Ideal candidates must possess a completed IT qualification, such as an IT Specialist for System Integration, coupled with fundamental knowledge of Windows 10 Client and Microsoft Office. The position requires strong IT support capabilities and good proficiency in both English and German. This is an excellent opportunity for professional development, offering job security, 30 days of vacation, and the potential for permanent employment after an initial temporary phase.