Head of Department, Customer Support and Operations | Wirtschaftsingenieur (m/w/d)

Job Summary

This leadership role involves heading the Customer Support & Operations department, overseeing four distinct teams, and ensuring seamless operational processes within the organization, which focuses on the future of public mobility. The Head of Department is responsible for strategically expanding the department, particularly in structuring customer support, client training, and the operation of complex customer systems. Key responsibilities include personnel management, mentoring staff, and acting as a Product Owner to support sales and coordinate cross-functional collaboration with development teams and clients. The ideal candidate possesses a technical degree, extensive leadership experience in system administration and application support, and a strong drive for continuous process improvement. The role requires excellent organizational, coordination, and communication skills, along with a service-oriented mindset and willingness to travel internationally.