Senior Service Delivery Manager | Wirtschaftsinformatiker (m/w/d)

Job Summary

This Senior Service Delivery Manager acts as the crucial interface between customers, project management, and internal operational units for WIVERTIS GmbH, the central IT and digitalization partner for the city of Wiesbaden. The role involves being the fixed point of contact for customers regarding service inquiries, complaints, and quality management. Day-to-day responsibilities include managing new and existing services, handling requests and changes, and ensuring the smooth operation of service management processes, specifically focusing on meeting SLA, OLA, and KPI targets. The ideal candidate possesses significant experience in Service Management, a strong understanding of ITIL processes, and the ability to manage contractual service agreements. This position is attractive for professionals seeking responsibility, active involvement in shaping digital services for a major city administration, and offers flexible working hours and mobile work options.