User Help Desk Specialist | User-Help-Desk-Mitarbeiter (m/w/d)

Job Summary

This role focuses on connecting people and technology by serving as the primary point of contact for IT inquiries and issues originating from headquarters and various locations. Day-to-day responsibilities include the intake, analysis, and processing of user requests, utilizing a ticketing system to classify and manage incoming fault reports, and ensuring timely resolution or forwarding. A core technical duty is the administration of Microsoft Active Directory and performing software installations and troubleshooting on end devices. Candidates should possess a background as an IT Specialist for System Integration, a degree in Computer Science, or equivalent qualifications, coupled with initial professional experience in IT support and help desk functions. Strong customer orientation and communication skills are essential for success in this dynamic environment, which offers continuous training and flexible working options.