IT Support Specialist - 1st & 2nd Level Support | IT-Support (m/w/d) – 1st & 2nd Level Support | Standort Hamburg

Job Summary

This role is for an IT Support Specialist focusing on 1st and 2nd level support for a prominent IT service provider in Hamburg, Germany. The specialist will be the first point of contact for technical issues, performing initial analysis of disruptions, classifying incoming reports, and developing sustainable technical solutions. A key aspect of the role involves direct customer interaction, ensuring transparent and professional communication to resolve issues quickly. The ideal candidate will have a background as an IT specialist or equivalent, with practical experience in service desk or field service environments. Proficiency with hardware, basic network analysis, and ticket systems is essential, alongside strong customer orientation and fluent German language skills.