Customer Service Representative Medical Technology | Kundendienstmitarbeiter (m/w/d) Medizintechnik

Job Summary

This role involves providing global technical support for the maintenance, servicing, and repair of medical technology products. The Customer Service Representative will manage the entire customer journey from initial error reports to final problem resolution, conducting detailed written and telephonic fault analyses. Key responsibilities include supporting distributors and customers worldwide, documenting test results in ERP systems, and providing instruction on device technology and maintenance procedures. The position also requires offering on-demand video support for complex issues and occasional on-site travel for in-depth analyses. This is an attractive opportunity for an analytical and solution-oriented professional to contribute to a dynamic team, bringing their expertise in medical systems and technical support to a global client base.