IT Service Manager Product Components | Informatiker (m/w/d)

Job Summary

This role requires an IT Service Manager to plan and monitor systems supporting product components within a private cloud environment. A core function is the expansion and optimization of the system landscape, focusing on making it more efficient and scalable. The manager will actively guide service providers through critical processes including rollouts, changes, and incident resolutions. A key responsibility involves collaborating with internal departments and service providers to define and monitor suitable performance indicators, such as Service Level Agreements (SLAs). Furthermore, the role involves creating necessary reports and participating in internal service review meetings to ensure service quality. Candidates must possess a degree in Computer Science, Business Informatics, or a related field, coupled with professional experience managing networked IT systems and knowledge of IT Service Management principles. Success in this role demands strong communication skills and a high degree of customer orientation, alongside fluency in both German and English.