2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing specialized 2nd Level Support for complex IT infrastructure, focusing on administering and maintaining Windows and/or Linux server environments. The specialist will be responsible for analyzing, troubleshooting, and resolving technical disturbances within the IT infrastructure, including networks and server systems, and ensuring seamless operation through proactive monitoring and optimization. Key duties include collaborating closely with 1st and 3rd Level Support teams, contributing to the planning and implementation of system and network architectures, and documenting IT processes and operational manuals. Candidates must possess strong technical expertise in operating systems, networking, and collaboration tools like Office365/MS Teams. This is a crucial position for maintaining stable, secure, and efficient IT operations, requiring continuous learning and a willingness to travel for project support.