IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is based in Munich within the service desk of an IT company, focusing on providing professional and reliable support for diverse IT infrastructure service requests. The specialist will be responsible for managing clients and user accounts, handling incoming incidents and requests via phone, email, or self-service portals, and ensuring proper classification and prioritization. A key part of the role involves collaborating closely with specialized teams to resolve complex issues and communicating effectively with customers regarding their specific requirements. Candidates should possess a completed IT vocational training (e.g., IT Specialist for System Integration), experience using ticketing systems, and ideally, practical knowledge of ITIL processes, particularly Incident Management and Request Fulfillment. The position offers flexible working hours, remote options, excellent public transport accessibility, and strong opportunities for professional development in a stable, future-oriented industry.