Service Desk Lead | Service Lead (m/w/d) Service Desk

Job Summary

This Service Desk Lead role focuses on coordinating and collaborating within the 1st-Level Support team to ensure stable, service-oriented, and customer-friendly end-user assistance. The successful candidate will be responsible for structuring the team, driving professional development, and acting as the central communication hub between customers and various internal delivery units. Key requirements include proven professional experience in 1st-Level and end-user support, coupled with solid expertise in the modern Office Tool landscape, specifically MS Office and O365. Proficiency in utilizing established ticketing systems, such as Remedy or Jira, is essential. The position demands strong written and verbal communication skills, high self-initiative, and a dedicated customer and service-oriented approach. Fluency in German and good English skills are mandatory for effective coordination in this central function.