Technical Support Specialist - POS (Point of Sale) | Technischer Support - POS (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level technical support for the company's Point of Sale (POS) solutions, crucial components of their leading Hotel Management System. The specialist will be responsible for analyzing and resolving technical inquiries, differentiating between user errors, and complex hardware or software issues. Key daily tasks include diagnosing faults, installing new POS systems, performing necessary updates, managing configurations, and ensuring stable system operation for global clients, including brands like Best Western. Candidates should possess a completed IT qualification, foundational knowledge in Windows administration, network technologies, and firewall management, coupled with strong analytical skills and a commitment to continuous learning. This permanent position offers varied responsibilities, flexible working hours, and the opportunity to work in a modern environment with flat hierarchies within a successful international technology firm.