Technical Claims Management Coordinator | Koordinator technisches Schadenmanagement (m/w/d)

Job Summary

This role involves taking responsibility for the Claims Management department, focusing on claims adjustment, collaboration with technical experts, and claims auditing. The Coordinator acts as the central interface within the claims process, coordinating and forwarding critical information, and strategically developing claims adjustment processes and structures in close cooperation with departmental leadership. Day-to-day tasks include supporting technical teams in disposition and operations, managing professional communication with clients, project managers, and technicians via various channels, and processing disturbances using the SAP ticketing system. A key function is immediate deployment coordination for urgent cases, such as water damage, ensuring prompt handover to relevant technical departments or in-house technicians. The ideal candidate possesses a commercial or technical background, multi-year experience in claims management or technical property support, and strong organizational and problem-solving skills, coupled with proficiency in MS Office and ideally SAP.