IT Specialist (In-House) – Service Desk / IT Support | Fachinformatiker (m/w/d) im Innendienst – Service Desk / IT-Support

Job Summary

This role is ideal for an IT specialist, whether a recent graduate or an experienced professional, passionate about providing essential IT support within the education sector. Working from the central office in Geislingen an der Steige, you will be the backbone of IT operations for schools and educational institutions in Baden-Württemberg and Bavaria. Day-to-day tasks involve managing the Service Desk, handling remote support tickets, analyzing and resolving incidents related to clients, servers, school platforms, and network components (Switches, Firewalls, VPNs). You will also be responsible for proactive operations, including monitoring, patch management, user administration, and ensuring high-quality documentation. The position offers an opportunity to actively shape processes, grow with a dynamic team, and benefit from mentoring and clear development paths in a stable, meaningful industry.