Service Coordinator / Account Manager | SERVICE KOORDINATOR / ACCOUNT MANAGER (m/w/d)
Topsonic Systemhaus GmbH Vertrieb u. Inst. v. Fluglärm- überwachungssytemen
Job Summary
This dual-role position involves acting as the primary Service Coordinator and Account Manager for national and international clients utilizing specialized environmental monitoring systems for airports. Day-to-day responsibilities include proactively addressing customer inquiries, analyzing technical problems, and coordinating effective solutions across IT, technical, and development teams. You will be responsible for organizing and tracking all maintenance schedules, spare parts logistics, repairs, and system updates, ensuring continuous system operation. The ideal candidate must possess a technical or commercial background with an IT focus, such as System Integration or Electrical Engineering. Success requires strong communication skills, exceptional organizational talent, a high sense of responsibility, and a technical understanding of networked systems (hardware, software, communication). Good written and spoken English is essential for managing the international client base. This permanent position offers 30 days of vacation and flexible remote work options.
Required Skills
Education
Completed technical or commercial vocational training/degree with an IT focus (e.g., System Integration, Electrical Engineering, Informatics, or similar)
Experience
- Professional experience in customer relationship management
- Experience in coordinating technical services, maintenance, and logistics
- Experience in problem analysis and solution coordination
- Professional experience in documentation and reporting
Languages
Additional
- Strong communication skills and enjoyment of direct customer contact; High sense of responsibility and commitment to task completion; Structured and proactive way of working