2nd Level IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is for a motivated 2nd Level IT Support Specialist eager to join a successful, growing, medium-sized IT firm known for its strong team culture and commitment to employee development. The core responsibility involves providing technical expertise and personal dedication to the helpdesk, specifically handling 2nd Level Support issues. Day-to-day tasks include assisting employees with a diverse range of technical areas, including Windows environments, Onsite support, Office 365, and specialized applications. A critical component of the role is maintaining accurate documentation and master data. Ideal candidates possess an educational background or proven experience in the IT sector, demonstrating a high degree of customer orientation, flexibility, and the ability to work independently within a team environment. This position offers an open-ended contract, comprehensive individual onboarding, and attractive development opportunities within a supportive, family-like atmosphere.