Senior System Administrator - Remote Access Service | Senior System Administrator - Remote Access Service (m/w/d)
BWI GmbH
Job Summary
As a Senior System Administrator specializing in Remote Access Services, you will play a crucial role in ensuring the smooth and secure operation of various VPN solutions for the German federal government. Your day-to-day responsibilities will include providing 2nd level support for hardware and software products like genucard and AnyConnect, troubleshooting remote access issues, and contributing to the development and maintenance of technical documentation. You'll also be involved in testing new releases, managing IMAC/R/D activities, and implementing changes in IT services with a focus on security. This position is ideal for a proactive, customer-oriented IT professional with a strong background in IT operations and a passion for contributing to Germany's digital future within a large, stable IT service provider.
Required Skills
Education
Completed IT vocational training (e.g., IT Specialist for System Integration) or comparable qualification
Experience
- 3-5 years in IT operations (2nd Level Support)
- Professional experience with ticket systems and knowledge databases
- Professional experience with user support via remote maintenance
- Comprehensive knowledge in VPN
- Solid knowledge in LAN and WAN
Languages
Additional
- Not specified
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