Electronics Technician for Technical Customer Support (2nd-Level Support) | Elektroniker technische Kundenbetreuung im 2nd-Level Support (m|w|d)

Job Summary

This role involves acting as the primary technical expert for complex issues escalated from First-Level Support concerning sustainable energy storage solutions (battery systems). Day-to-day responsibilities include analyzing and resolving intricate technical malfunctions both remotely using diagnostic software and occasionally on-site, working closely with the Field Service team. The specialist will handle remote maintenance, detailed diagnosis, and fault correction on battery storage systems. Key requirements include a technical background, ideally in power electronics, protection technology, and measurement technology, coupled with experience using ticketing and CRM systems. The position demands strong problem-solving skills, excellent communication in both German and English, and a willingness to travel up to 20% for field assignments, making it attractive for technically adept professionals seeking a challenging role in the future-oriented energy sector.