IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is designed for an ambitious IT Support Specialist focused on elevating technology solutions by providing essential 1st and 2nd Level IT support. Day-to-day responsibilities center around comprehensive Incident Management, including the intake, analysis, resolution, and documentation of technical disruptions. You will be crucial in troubleshooting Windows and client systems, managing Group Policies within Active Directory, and initiating necessary follow-up actions such as creating Defects or Change Requests. This position is vital for integrating and optimizing IT infrastructures for prominent clients, with a continuous focus on support and security topics. Key requirements include relevant IT vocational training, such as an IT Specialist for System Integration, coupled with 1-3 years of professional experience in user helpdesk environments. Candidates must also possess strong communication skills, fluency in German, and intermediate English proficiency to succeed in this dynamic environment.