Senior CRM Specialist (Microsoft Dynamics 365) | Informationstechnikermeister/in

Job Summary

This role requires a dedicated Senior CRM Specialist to drive the comprehensive analysis, design, and implementation of the Microsoft Dynamics 365 CRM system. Key responsibilities include identifying redundancies and inefficiencies, designing end-to-end CRM processes, defining development standards based on best practices, and overseeing platform customization to align with core business needs. The specialist will also be responsible for documenting system architecture and data flows to ensure effective knowledge retention and smooth transitions. Candidates must possess at least three years of direct experience with Microsoft Dynamics 365, proficiency in CRM configuration, including workflows, SQL, and security settings, and familiarity with integration tools and APIs. This full-time, permanent position offers a flexible working model and the opportunity to contribute to a company focused on enhancing hearing technology.