IT Support Specialist | IT-Support (m/w/d)
FERCHAU GmbH Niederlassung Hamburg-City
Job Summary
This role is ideal for an ambitious IT professional focused on connecting people and technology by providing essential 1st and 2nd level IT support. Day-to-day responsibilities include receiving and documenting user inquiries via tickets, performing password resets, resolving login issues, and setting up and configuring basic workstation devices. A core part of the job involves supporting users with MS365 applications like Outlook, Teams, and Office, and installing and configuring operating systems such as Windows. Key qualifications include knowledge of user and rights management (Active Directory, Exchange), experience troubleshooting workstation hardware, and familiarity with software updates and patch management. This position offers an unlimited employment contract and flexibility through mobile working options, making it an attractive opportunity to advance technology and support digital transformation within a dynamic environment.
Required Skills
Education
Completed university degree or vocational training in the IT field, or comparable qualification
Experience
- Experience with technical troubleshooting on workstation hardware
- Experience in forwarding complex inquiries to 3rd-Level Support
Languages
Additional
- Not specified
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