Service Desk Specialist | Service Desk (m/w/d)

Job Summary

This role involves providing essential First and Second Level IT Support for a prominent company in Tittmoning, Germany. The specialist will be responsible for managing and resolving customer inquiries and incidents received via phone, email, or monitoring systems, utilizing a ticket system for logging and tracking. Key daily tasks include Incident Management, analyzing and resolving simple technical issues independently, escalating complex problems, and ensuring compliance with agreed-upon response times. Additionally, the role involves Second Level tasks such as installing standard and specialized software and managing user accounts in various applications. Candidates must possess a completed IT apprenticeship, strong knowledge of Microsoft operating systems and MS Office, practical experience with common hardware and software, and fluent German and English skills. This position offers an attractive, permanent contract with flexible hours and opportunities for professional development.