Technical Support Dispatcher | Disponent (m/w/d) im technischen Support

be4work GmbH

Leipzig, Sachsen, Deutschland
Published Jun 25, 2025
Full-time
Permanent

Job Summary

This role is for a Technical Support Dispatcher, acting as the central point of contact for technical issues within a leading automotive plant. The successful candidate will systematically log technical fault reports received via building control systems, email, and phone into the client's CAFM system. Key responsibilities include managing the entire lifecycle of disturbance tickets, ensuring adherence to defined processes and service levels, and coordinating information flow between departments and service providers. The position requires a technical or craft-based background, experience in facility management or building technology, and proficiency with IT systems. This is an excellent opportunity for professionals seeking a stable role with a high chance of direct takeover by the client, offering continuous development and a supportive team environment.

Required Skills

Education

Completed technical/craft-based training (e.g., Mechatronics Technician, Plant Mechanic, Electrician) or comparable qualification

Experience

  • Initial experience in Facility Management/Building Technology (desirable)
  • Professional experience with PC and MS Office
  • Experience with shift work (early/late/night) and weekend shifts in a 24/7 operation

Languages

Not specified

Additional

  • Driving License Class B required; Willingness to work shifts (early/late/night) and weekends in a 24/7 operation; Ability to perform minor technical problem-solving on-site (depending on qualification)