Technical Support Dispatcher | Disponent (m/w/d) im technischen Support
be4work GmbH
Job Summary
This role is for a Technical Support Dispatcher, acting as the central point of contact for technical issues within a leading automotive plant. The successful candidate will systematically log technical fault reports received via building control systems, email, and phone into the client's CAFM system. Key responsibilities include managing the entire lifecycle of disturbance tickets, ensuring adherence to defined processes and service levels, and coordinating information flow between departments and service providers. The position requires a technical or craft-based background, experience in facility management or building technology, and proficiency with IT systems. This is an excellent opportunity for professionals seeking a stable role with a high chance of direct takeover by the client, offering continuous development and a supportive team environment.
Required Skills
Education
Completed technical/craft-based training (e.g., Mechatronics Technician, Plant Mechanic, Electrician) or comparable qualification
Experience
- Initial experience in Facility Management/Building Technology (desirable)
- Professional experience with PC and MS Office
- Experience with shift work (early/late/night) and weekend shifts in a 24/7 operation
Languages
Additional
- Driving License Class B required; Willingness to work shifts (early/late/night) and weekends in a 24/7 operation; Ability to perform minor technical problem-solving on-site (depending on qualification)
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