IT Helpdesk Support Specialist (70% Remote) | IT Helpdesk Support (m/w/d) - 70% Home-Office

Job Summary

This role is ideal for motivated individuals, including career changers, looking to advance their skills as an IT Helpdesk Support Specialist. The core responsibility involves acting as the first point of contact for telephone-based 1st Level IT support, addressing technical inquiries concerning Windows 10/11 and Microsoft Office 365. Day-to-day tasks include essential Active Directory management, such as resetting and unlocking user accounts, and ensuring seamless IT operations for users. Candidates must bring prior experience in 1st Level support and familiarity with efficient handling of requests, ideally using a ticketing system. You should be solution-oriented, patient, and enjoy working collaboratively with people. Located in Düsseldorf, this position offers the attractive benefit of 70% remote work and provides a dynamic environment for professional development, even for those without a completed IT qualification, making it an excellent opportunity to deepen your technical knowledge.