IT Service Desk Specialist | Mitarbeiter*in IT-Service-Desk, GB Infra

Job Summary

This role is based within the Infrastructure division of a major regional hospital in Karlsruhe, focusing on providing essential first-level IT support. The specialist will handle centralized incident management, which includes receiving, documenting, and resolving IT disruptions to maintain a high first-level resolution rate. Key daily tasks involve monitoring ongoing incidents until closure and managing user accounts across various IT systems. Candidates must possess professional experience in telephone end-user support, strong communication skills, and a solution-oriented approach. Required technical knowledge includes proficiency in Windows operating systems, Microsoft standard software (Word, Outlook), and basic understanding of Microsoft Active Directory and network printers. This permanent, full-time position offers job security, flexible working hours and mobile work options, competitive public sector compensation (TVöD-K), and extensive opportunities for professional development.