IT Support Specialist (DATEV) | Mitarbeiter IT-Support (DATEV)

Job Summary

This role involves providing essential 1st and 2nd level IT support to clients, both remotely via phone and on-site. The specialist will be responsible for conducting hardware and software installations, troubleshooting and resolving incoming support requests following thorough error analysis, and assisting clients with program-related questions within the DATEV ecosystem. A key part of the job is collaborating with the team on complex client projects. The ideal candidate possesses a completed vocational training in IT or tax environments, practical experience in an IT support function, and strong communication skills. Success in this position requires a service-oriented mindset, good MS-Office knowledge, and fluency in German, making it a crucial role for maintaining client satisfaction and operational efficiency.