IT Service Engineer | Fachinformatiker (m/w/d)

Job Summary

This role as an IT Service Engineer at Geberit, a leading international sanitary products company, is crucial for maintaining the company's global data infrastructure. The successful candidate will be the first point of contact in the IT Service Center, primarily handling 1st-Level Support via phone, email, and ticketing systems. Daily responsibilities include processing IT hotline orders, documenting issues, troubleshooting hardware and software faults via remote control or on-site, and installing new components. Furthermore, the role involves actively supporting employees in the effective use of business applications, identifying areas for optimization, and participating in small service desk projects like rollouts and standardizations. This position requires a completed vocational qualification, such as an IT Specialist for System Integration, coupled with a strong customer service orientation and fluency in both German and English. The company offers a modern, open work environment, flexible working hours (full-time or part-time), and home office opportunities.