IT System Engineer, First-Level Support | IT System Engineer (m/w/d) First-Level-Support

Job Summary

This role is for an IT System Engineer focused on providing comprehensive technical assistance, primarily operating within First-Level Support while also contributing to Second-Level infrastructure management. Day-to-day responsibilities include direct user support, meticulous error analysis, and the efficient resolution of issues concerning both hardware and software systems. Candidates are expected to possess a completed vocational qualification, specifically as an IT Specialist (Fachinformatiker) or an equivalent certification, coupled with initial professional experience in the relevant IT support domain. Success in this position requires strong communication abilities, necessitating good proficiency in both German and English to manage user interactions and technical documentation effectively. The position offers above-tariff pay and excellent chances for permanent takeover by the client.