IT Service Desk Employee | IT-Mitarbeiter/-in im Service Desk (m/w/d)

Job Summary

This role involves acting as the central point of contact for digital inquiries, ensuring reliable and solution-oriented IT support for employees within the Rheingau-Taunus district administration. The successful candidate will be responsible for 1st-Level IT support, including receiving, prioritizing, and processing support tickets, and addressing hardware and software issues. Key tasks also include the installation, configuration, and maintenance of workstations, endpoints, and standard software. The position requires active participation in documenting IT processes, creating user guides for the knowledge database, and supporting the continuous improvement of IT service processes and exciting IT projects. This is an attractive, permanent, full-time position offering flexible working hours, a focus on work-life balance, and contributing to the stable digital infrastructure of the local government.