IT Specialist (Further Training Focus) | Informatiker/in (Weiterbildung)

Job Summary

This full-time, permanent position in Vienna seeks an OTRS Specialist passionate about designing efficient workflows and maintaining robust systems. The core responsibilities involve configuring and customizing the OTRS system to align with specific business processes, redesigning workflows for optimization, and implementing continuous system improvements. The role requires professional experience in OTRS configuration and administration, strong knowledge of OTRS architecture, and expertise in workflow design and ticket processes. The ideal candidate possesses a technical background in IT and a structured, solution-oriented approach. This attractive opportunity offers extensive benefits including free further education, flexible working arrangements (home office and 'Workation'), support for obtaining the 'Ingenieur' title, and engaging projects with major clients.