Electrical Engineer, Customer Support | Elektroingenieur (m/w/d) Customer Support

Job Summary

This role is for an ambitious Electrical Engineer specializing in Customer Support, focused on ensuring the optimal functionality of advanced technological solutions for clients. Day-to-day responsibilities include the critical analysis and resolution of complex customer faults, utilizing both remote maintenance tools and mandatory on-site service visits. You will serve as a vital link, collaborating closely with the Development and Quality Management departments to systematically identify and correct technical errors and improve product performance. A significant part of the job involves creating and updating comprehensive maintenance and repair instructions and checklists, supporting efficient 1st-level support escalation. The ideal candidate must possess a degree in Electrical Engineering or Electronics, coupled with fundamental expertise in network technology, computer systems, and industrial measurement technology. This position is attractive for a professional looking to blend deep technical knowledge with direct customer interaction and continuous improvement processes.