Technical Support Specialist | Mitarbeiter Technischer Support (m/w/d)

Job Summary

This role is for a Technical Support Specialist dedicated to providing comprehensive customer assistance for proprietary software solutions. The core responsibilities include offering expert telephone consultations to address all customer inquiries, managing the entire lifecycle of support tickets within the helpdesk system—including prioritization, classification, and detailed documentation. A crucial component of the role involves creating and maintaining high-quality technical documentation, FAQs, and knowledge databases to empower both customers and internal teams. The ideal candidate must possess a completed qualification such as an IT Specialist (Fachinformatiker) or equivalent, paired with initial professional experience in technical support or customer service. Essential technical skills include strong proficiency in macOS, Linux, and Microsoft Office environments. Success in this position requires a highly analytical, problem-solving mindset, exceptional communication skills, and fluency in German to effectively serve the clientele.