IT Specialist for Client Administration, Support, and Hotline | Fachinformatiker (m/w/d)

Job Summary

This role is for an IT Specialist focused on client administration, support, and hotline services within the Department for Digitalization, Organization, and IT for the City of Stuttgart. The successful candidate will be responsible for incident and problem management at the service desk, supporting hardware, software, and specialized municipal software. Key tasks include administering and supporting end-user devices, primarily Windows-based systems and mobile devices across multiple locations, ensuring IT security for these devices, and managing the lifecycle of IT assets from reception to disposal. The position requires a customer-oriented approach, strong problem-solving skills, and a commitment to maintaining IT service quality.