Global Key User Service | Global Key User Service (m/w/d)

Job Summary

This role is central to actively shaping the future of the global service business by driving digitalization and providing essential support to international subsidiaries. The Global Key User acts as the primary contact for worldwide affiliates, addressing complex queries related to contract management, maintenance planning, and billing within SAP systems. Day-to-day responsibilities include introducing new solutions, managing change, and conducting practical training sessions to ensure global adoption. The specialist will work within an agile product team and international co-creation rounds to continuously enhance processes and systems, focusing on customer benefit and usability. This position is ideal for a professional with a background in service environments and deep SAP knowledge, particularly in SAP S/4 and Microsoft CRM, who thrives in international, cross-functional teams and is ready to support global rollout projects and Go-Live activities.